bloedlyn (10/08/2010)

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Paid on friday and still havent been able to access videos.. planned on working on some projects over the weekend and its kind of a setback not to be able to view the videos.. there went my weekend..

Transaction Confirmation

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Your transaction has been processed by RBS WorldPay, on behalf of Sonic Music Services.

Transaction details:

Transaction for the value of: GBP 99.99
Description: --Yearly Subscription--
From: Sonic Music Services t/as Sonic Dj Academy
Merchant's cart ID: bloedlyn
Authorisation Date/Time: 06/Aug/2010 18:39:29
RBS WorldPay's transaction ID: 895249568
This is not a tax receipt.
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brain69nz (30/08/2010)

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The exact thing has just happened to me over the weekend - i've tried to send an email to customerservice@sonicacademy.com but i got this back:

Delivery to the following recipient failed permanently:

customerservice@sonicacademy.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554 No relaying allowed - psmtp (state 14).

FamousDogTELPOS (02/09/2010)

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Same thing has happened to me with a new subscription, I also attempted to e-mail customer service but the mail was undeliverable.

I subscribed yesterday and I'm still unable to access any videos beyond previews (or course materials at all) and I still see "Become a subscriber" links on My Account page. The Agreement ID I received in my receipt e-mail is 9156721.

Thanks.

bryan spence (02/09/2010)

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hi, this issue has been fixed for you
apologies for the problems

bry