Buffering problems

I am having an enormous ammount of issues wiht the videos. I purcahsed a subscription but I cannot watch anything. Every 5 seconds the video tries to buffer and sits for another 7 seconds. I need to be able to change the streaming speed otherwise, I woudl like my money back as it is clear your site does not cater for different types of internet speeds. I have ADSL2 in Sydney and no other speed is available for me. Pete

Hi Pete,

I have replied to the email you sent in via customer service.

If you can post the results of https://vzaar.com/tools/speed_test