Right now guys the issue seems to be very specific to Australia.
I’ve been working in the background about the possibility of moving to a new server backbone but it is not a simple switch - we would have to move the entire video library. And the system we are moving to is not ready for us.
One temporary thing we could do is put more recent content on the newer servers but it’s not a proper long term solution.
If anyone is finding the content completely unwatchable and cannot wait for a solution you can drop a message to email@example.com
We will refund any downtime you’ve experienced because of it.
If you want to help - I could use an exact video that is causing a reproducible problem for you guys - I would like to test a direct link to the content to see if that is any different
What I would say is if you find the issue comes out of nowhere after some successful videos - refresh the page and play again - as the video may not yet be cached at your local end point.