Kick 2 VST 64bit causing freezes and crashes on Ableton Live 64bit on Windows 10

Support & Feedback Technical Support
1

Hi there. I’ve just purchased Kick 2 and I’m experiencing performance problems, freezes and crashes when I use the 64bit VST plugin in my Live 64bit host on windows. As soon as I insert the plugin it takes about 30 seconds until the Live UI is responding again. After that I can use the plugin but the UI freezes sporadically at intervals for about 10 to 30 seconds. Sometimes Ableton even crashes when I change presets in Kick.

Does anyone experience similar issues?

I’ve already tried to reinstall Ableton from ground up but didn’t do anything good.

Cheers
Gion

2

Hey
What version of Live are you running? and can you send me your Computer spec / processor type

3

Can you please try updating your intel graphics driver at Intel® Driver & Support Assistant

this may resolve your problem

4

Hi there. Thanks for your quick reply. After trying many things and updating my Intel drivers I found that I was running Ableton in Windows 8 compatibility mode. I’ve switched to that for a workaround to get Softube Heartbeat drum machine working on Windows 10. I’ve disabled the compatibility mode and my problems are gone! Maybe nice to know for other users.

Cheers
Gion

2 Likes
5

Hi.
I am experiencing the same thing. I am not in compatability mode.

Gigabyte Laptop, Windows 10 x64, i7 2.8Ghz, 16GM Ram
Ableton Live 9.6.1
Kick 2 1.02

6

Hey @terongo, contact customerservice@sonicacademy.com to get a support ticket and we will get you sorted.

7

@terongo Have you tried installing the intel drivers linked above?

8

Thanks Chris, have done so.

Phil - yep all drivers up to date.

9

Gonna try this now… I also changed to windows 8 compatibility mode for heartbeat/ Thanks!