Hey there @bananasloty
Sorry for late reply, been away for a few days and wasn't able to check the forums.
What email did you use ? Make sure to send your License Transfer request to the following email.
I will now point this one out to S.A team, they will get back to you and sort this out for you
For S.A team : @bryan_spence @chris_agnelli Could you please have a look into this one guys ?