Unable to authorize Kick 2

[ghostgolem]

Same problem with my Kick 2. bought it today after the demo.
After reinstalling everything i typed in my account data in the "Connect to your account" Task. No matter which Daw. it says everytime: "Authorization failed. Try again to enter your purchase data or contact Sonic Academy if you have problems to register. "

[Tekalight]

Hey there @ghostgolem

I have moved your post to a new topic in the "Technical Support" category, please don't use older existing topic on the forums, especially when it comes to technical issues with Plug-ins, it really doesn't make it easy for follow up, thank you

If you've installed the demo before, try to follow this manual uninstal procedure from the support page, then reboot your computer, make sure to get a fresh Kick 2 download from your user account, unzip the archive and perform a new installation.

You don't need to download any license to authorize Kick 2, authorization is made online by entering your S.A account information. Upon successful authorization, you should see your computer listed under the "My Devices" tab from your S.A account page.

Report back if you're still having issue then, but please specify your system specs like OS type and version + DAW & version that you're using, thank you

Cheers !

[ghostgolem]

Thanks for the quick response!

it is the newest version on Mac 10.15.7. Catalina.
My Daw is the newest Logic pro x version.

I also tried to authorize it in Luna on the mac.
Same problem there.

But i tried the same thing on my Windows Pc.
I installed the Cubase Elements Demo and installed Kick 2 in there. Its the same problem there.
After typing in my Account data, there is the same error message: „Authorization failed. try again or connect to support...“

i really didnt made a mistake in Installing and uninstalling.

[Tekalight]

i really didnt made a mistake in Installing and uninstalling.

Sometimes when you've installed the demo before, some left over files stay on the computers and they could cause issues, that's why I recommended to follow the manual uninstall procedure before doing a new installation.

If this doesn't help, then of course it can mean that there's a licensing issue at S.A website end, in this case it's not possible to solve this via the forums, please open a support ticket with S.A.

I will point them to this as well, I've just seen another member reporting a similar issue with Kick 2 authorization on a different MacOS version.

---

For S.A team : @bryan_spence & @phil_johnston could it be something wrong with new licenses not yet functional, there's also another user reporting the same issue after another new Kick 2 purchase. If Bryan could please have a look into this, thank you guys

[Tekalight]

@ghostgolem

Checking the other post reporting a similar issue, I've seen that S.A team has performed a reset on the Licensing Server, could you please try to authorize again and let us know if it now works ? Thank you

[ghostgolem]

Ouh yes. Great! It worked.
Thank you for that.
very fast support.
Its now activated in full version.

cheers.

[Tekalight]

All good then

Great to read that this is now solved & thanks for your feedback, enjoy your new Kick 2

Cheers & have a nice weekend !