Ana 2 "fatal error"

I keep having this error pop up: any tips to avoid this? After activating/deactivating my icloud/ilok all access pass a million times it worked. But now I’m just getting it again and don’t feel like going through that song and dance over and over. Any easier fix?

Hey there @saltyj

Sorry to see you’re having issue but this is related to the Slate Digital version of ANA 2, the Sonic Academy one doesn’t use iLok for authorization. From what I’ve heard from Slate All Access Pass users, it seems that there are some issues with iLOK Cloud from time to time, best practice is to use a physical iLOK dongle IMHO. Got myself an iLOK 3 some time ago and revoked every licenses from the cloud to activate them on the dongle and not having a single issue since.

Anyway, since it’s Slate Digital related, any support queries has to go through their support, nothing S.A can do about the SD version & iLOK issues here.

If you need to open a support ticket with them you can follow this link : https://slatedigital.zendesk.com/hc/en-us/requests/new

For general FAQ & possible hints, might be good to refer to this page too : https://slatedigital.zendesk.com/hc/en-us/articles/115007083547-All-Access-Pass

Hope that helps :wink:

Really appreciate this info, thank you.

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