Hey there @tobiasbusch
Let's try to dive further into this, it should work, it can be something with file permission under your Mac or something with the Plugins database cache as well as the Bitwig plugin cache.
What's your MacOS version --> i.e : MacOS High Sierra 10.13.6 (17G14042) your Mac model and what version of Bitwig are you using please ?
I should have asked this in the first place
OK, let's try some more troubleshooting.
Here are the folders & files that should be installed on your Mac :
• In the Applications folder : /Applications/Sonic Academy/ANA 2 --> ANA 2 Manual.pdf + Uninstaller App
• In the Main MacOS Library ( not the "User Library" ) :
/Library/Application Support/Sonic Academy/ANA 2 --> GUI folder, Manual.PDF , Presets folder, Waves folder and their sub-folders content.
• Plugins Install Paths ( default install location, the path is only different if you manually moved your plugins to a custom folder location ) :
• AAX : /Library/Application Support/Avid/Audio/Plug-Ins --> ANA2.aaxplugin
• AU : /Library/Audio/Plug-Ins/Components --> ANA2.component
• VST : /Library/Audio/Plug-Ins/VST --> ANA2.vst
Make sure you've tried the manual uninstall/install ANA 2 procedure without missing a step as well as emptying your trash & reboot your Mac between the uninstall & the new install steps.
If those files have been correctly installed after running ANA 2 installer, then it's more something to do with Bitwig not being able to see & scan ANA 2 plugin ( it could have been blacklisted from a previous failed scan ).
It can also be due to Files Permissions issues on MacOS, so repairing permissions is also a step to take.
Make sure that your Bitwig version is up to date with the latest version available depending on your annual plan.
Edit : I messed up between 2 threads and Live & Bitwig in a previous post, I will edit this one and update you with more info, so don't mind the mail with all those Live related info, sorry about that
So here you go for further steps using Bitwig Studio :
- 1 - Try to force the Plugins Database Cache & Index :
Do this while Bitwig si CLOSED.
Browse to this path : /Users/YourUser_Name/Library/Application Support/Bitwig/Bitwig Studio_ ( so this time it's the User Library, if it's hidden, follow this guide)
Inside this Bitwig Studio folder, delete the index folder then start BWS again, it will re-scan all your Plugins as well as your audio database, so it might take some time.
2 - To completely "Reset" BWS to default, you can browse to /Users/YourUser_Name/Library/Application Support/_ and delete the entire Bitwig folder, next time your start BWS it will force a complete BWS reset and Plugins & Audio new scan as well as your Preferences reset, you'll need to authorize again.
For anything about license, purchase you can send a mail to email@example.com and you can also open a support ticket if you need further assistance.