Billed twice!

Hi guys, br
br
I took advantage of the deal on an annual pass, I was previously on a quarterly rolling pass. I emailed you about this and you didn’t get back to me. This is really bad customer service, I have been a customer a long time. Please get back to me asap, I’m quite annoyed I’ve had to go on to a forum to get your attention.

Sorry about that… We will get it sorted ASAP.