Hi,
I’m from Australia and i have buffering issues for all videos i watch.
The video will play for a few seconds then buffer…and this cycle continues for the entire video making a 6min video take 20min to get through. Very frustrating…
What can be done?
Cheers 
[quote]mbelbruno (30/01/2012)[hr]Hi,
I’m from Australia and i have buffering issues for all videos i watch.
The video will play for a few seconds then buffer…and this cycle continues for the entire video making a 6min video take 20min to get through. Very frustrating…
What can be done?
Cheers :)[/quote]
Hi
i have pointed your account to our european server, you should now be able to pause and download the rest of the video for playing when you encounter this problem.
let me know if this solves it for you!
I was having the same problem, but to a extent my problem has been solved . Thanks for support and help.
Hi,
Thanks for getting back to me
It is now slightly better but still quite slow and finding i have to pause then play regularly to get through a video…
[quote]mbelbruno (30/01/2012)[hr]Hi,
Thanks for getting back to me
It is now slightly better but still quite slow and finding i have to pause then play regularly to get through a video…[/quote]
unfortunately for now we cannot speed this up for you
our edge servers are located in all of the following places
USA
Ashburn, VA
Dallas/Fort Worth, TX
Jacksonville, FL
Los Angeles, CA (2)
Miami, FL
New York, NY (2)
Newark, NJ
Palo Alto, CA
San Jose, CA
Seattle, WA
South Bend, IN
St. Louis, MO
Europe
Amsterdam
Dublin
Frankfurt
London
Paris
Stockholm
Asia
Hong Kong
Osaka
Singapore
Tokyo
Sao Paulo
Hopefully a server will be appearing in Australia this year, but we are awaiting confirmation on this.
No problems…
Thanks for your help…appreciate it
Cheers
Hi,
I have the same problem, from the same country.
Can you help me out ? Thanks
[quote]anthony.e (08/02/2012)[hr]Hi,
I have the same problem, from the same country.
Can you help me out ? Thanks[/quote]
just updated your account and sent you an email
Hi
I live in Australia also.
I am getting bad buffering.
[quote]Acidsmoker (08/04/2012)[hr]Hi
I live in Australia also.
I am getting bad buffering.
[/quote]
hi acid
i have updated your account to our european servers for you now
Hey!
I live in Sao Paulo, very slow download rate. Do you need to redirect me to the server here or something? At this current DL rate i wouldn’t buy the videos.
Thanks for any help.
Kevin
Hi, I previously haven’t had problems with buffering but after not accessing videos for a few weeks now I have major buffering issues. After an hour I can’t even get a video to load a minute, so essentially I can’t watch any videos. I’m in NY. Is there a problem with the setup of my account?
[quote]awu1984 (10/07/2012)[hr]Hi, I previously haven’t had problems with buffering but after not accessing videos for a few weeks now I have major buffering issues. After an hour I can’t even get a video to load a minute, so essentially I can’t watch any videos. I’m in NY. Is there a problem with the setup of my account?[/quote]
hi
i have responded to you directly via customer service email!
seems like this happens alot?im not happy with the buffering wait as long as you like it aing playing,i got sent a generic message about changing me to another server nothing still the same problem???not happy
have been in touch via email to see if we can sort out your problem
I agree this is crazy how bad the buffer rate is. please fix this. ive been struggling all day trying to watch the tutorial…im so frustrated right now. Just wanna get through it.
[quote]staronejazz (24/09/2012)[hr]I agree this is crazy how bad the buffer rate is. please fix this. ive been struggling all day trying to watch the tutorial…im so frustrated right now. Just wanna get through it.[/quote]
hi
this only happens in very rare cases and is down to both location of the end user and the speed of their internet connection.
if you are having issues with buffering please contact customerservice@sonicacademy.com and we can attempt to sort it out for you.