Hi.br
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I was under the impression that all tutorials on the website would be viewable to stream if you had a gold subscription since it says “Unlimited access to all video tutorials” when you purchase. I thought payment was only required to download and keep the videos… But it’s asking for an additional payment requirement for most tutorials. Does the ultimate package allow free access to stream all tutorials? And is it possible to upgrade?br
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Thanks.
you should have access to stream them all… are you clicking on the video titles to play them?
also make sure you are logged in.
Thanks for the reply and help! :)I had got the sub during the November sale, but only got around to the tutorials now. br
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It’s working now. Actually yesterday no videos would load at all for me and just showed a black screen and a circle revolving. Located in Canada if it makes a difference. Just assumed it was my account status, but I guess was just the server.
Hi guys, sorry if I use another user’s thread, but I’m experiencing a similar issue.br
Two days ago I’ve purchased a WebGold annual pass and I can access to my download links and some of the training videos, but still a good part of them are not available “for free” as it should be. Tech and Production tips, How-to’s or even some beginner software trainings appear like a pay-per-view option.br
Am I doing something wrong? I’d appreciate any suggestion, thanks.
[quote]niu (02/02/2013)[hr]Hi guys, sorry if I use another user’s thread, but I’m experiencing a similar issue.br
Two days ago I’ve purchased a WebGold annual pass and I can access to my download links and some of the training videos, but still a good part of them are not available “for free” as it should be. Tech and Production tips, How-to’s or even some beginner software trainings appear like a pay-per-view option.br
Am I doing something wrong? I’d appreciate any suggestion, thanks.[/quote]br
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Hi therebr
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Please make sure you are logged in - then when you are on the course page of the videos you want to watch click on the video title . This will open the player an this video will start streamingbr
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If you need anymore help let me know
Hi Bryan, thanks for the reply.br
Of course I’m logged in, but it seems like the system now lets me watch the tutorials even though it doesn’t recognize me as a subscribed user (check the screenshots).br
Even 2 minutes ago I was trying to reply to this thread (already logged in) but it says that I have to log in/sign up … weird.br
Yesterday I couldn’t access to a couple of course files that I was trying to download and now I can.br
As long as it works it’s fine with me, I only hope I won’t have any more problems in the future because definitely there’s something weird going on with my account.
Nevermind, I still have problems … I’m trying to download the course file for the tutorial “Get that sound - Dub” and this error message shows up:br
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This XML file does not appear to have any style information associated with it. The document tree is shown below.br
Errorbr
CodeAccessDenied/Codebr
MessageRequest has expired/Messagebr
RequestIdC7BCC3DDD4521F14/RequestIdbr
Expires2013-02-03T22:14:17Z/Expiresbr
HostIdbr
gP3s3wgcg2U0n/T3ARF0H++BFL7HVHSMfImCv4CYO93K5IcYcqVxEEUuhBpTod2Obr
/HostIdbr
ServerTime2013-02-03T22:58:42Z/ServerTimebr
/Error
[quote]niu (03/02/2013)[hr]Nevermind, I still have problems … I’m trying to download the course file for the tutorial “Get that sound - Dub” and this error message shows up:br
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This XML file does not appear to have any style information associated with it. The document tree is shown below.br
Errorbr
CodeAccessDenied/Codebr
MessageRequest has expired/Messagebr
RequestIdC7BCC3DDD4521F14/RequestIdbr
Expires2013-02-03T22:14:17Z/Expiresbr
HostIdbr
gP3s3wgcg2U0n/T3ARF0H++BFL7HVHSMfImCv4CYO93K5IcYcqVxEEUuhBpTod2Obr
/HostIdbr
ServerTime2013-02-03T22:58:42Z/ServerTimebr
/Error[/quote]br
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Hibr
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the files resources page generate an expiring URL when you open it.br
if you browse to the files and resources and then click on the link you will not have a problem, but if you leave the page open the link will expire after a certain time. - at which point you will need to reload the page.br
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regarding the forums - ensure that you click the “Forums” tab at the top of the page once you have logged into the site, this will activate the code required to log you in to the forums.