So that means that you're able to see and load all Factory Presets from Kick 2 presets browser, like on the 1st Pic ?
For the USER & DLC presets categories, you won't have anything in there unless you saved some user custom kicks or installed some Presets Packs.
For Presets Packs, they appear in the DLC category after installation, and you need to browse through several steps before accessing the preset itself --> DLC --> Presets Pack Name --> All Presets --> Preset_Name
On Windows Presets from packs are installed here
C :/ProgramData/Sonic Academy/ANA 2/Presets/Sound Presets/DLC
If you have installed packs, check if they show up there, otherwise run the pack installer(s) again.
If you're still running into issues, then try the following first and if that doesn't help then go through the manual uninstall following this support thread, but try this 1st :
Close Kick 2 & your DAW, go to C:/Users/Your_User_Name/AppData/Roaming/Sonic Academy/Kick 2 ( take note that this folder might be hidden by default, use the file explorer options to make it visible or take a look at this guide).
In this path you will find a file name Kick 2.settings --> Delete this file, then start your DAW & KICK 2 again and check if it makes any difference. If not then try the manual uninstall as mentioned above.