Hello, I have justed emailed customer service’s and a automated message said that a moderator on the forum maybe able to help.
I have just checked my account and I’m missing the DJing With Ableton Modules that I purchased on the 13 June 2008, I have only downloaded 3 chapters and I was hoping to watch the others today. So if you can help me it would be very much appreciated.
Many Thanks
Tim
hi there
we’re dealing with this now and will get back to you shortly
thanks
kev
Its been 5 days and i haven’t received my missing modules. Ive sent numerous emails to different people without a response. So any info regarding this matter would be great.
Cheers
Tim
this should have been sorted for you days ago… ill resend the info to the IT guys.
could you please check your account just to make sure they still arnt there (if you have already done this i apologize).
Sorry for the delay!
Hi Phil,
Thanks for your reply, the modules still haven’t turned up.
there is a slight issue for us when courses aren’t downloaded from your account within the 14 day window as we can’t reset them internally - we need to get our web company to do this for us…
zolders/tim - apologies for not getting this sorted out for you sooner. we set ourselves a target of getting back with issues resolved within 48 hours which we haven’t achieved on this occasion
we’ll be able to re-set this ourselves soon so hopefully this situation won’t arise again
kev
mines the same i sent an e-mail last week
paul
i’ve requested again that this should be re-set for you
let me know if this doesn’t happen in the next 24 hours
thanks
kev
Cheers for sorting that out for us, looking forward to the next batch of ableton tutorials
