Hey there @Dub_Isotope
Moved your post to the general "Sounds Discussion" topic, the "Plugins" topic is dedicated to S.A plugins issues & support
Also if any reply, be sure to use the "Message" function from your forum's account for any further exchange, especially if dealing with private information such as email, account ref. ect... The forums are on public access for reading, so don't use post for private info, be sure to message other members.
S.A has also a Private Face Book Discussion Group that you can join here BTW, might be another place to try, be sure to answer the questions when requesting to join so that an admin or moderator could grant you access