( Solved & Closed ) : Issues watching videos

prettyboy 2021-06-13 05:48:29 UTC #1

I'm getting issues watching videos

https://www.sonicacademy.com/courses/uplifting-trance-2017-with-james-dymond/tutorial-08-atmosphere-fx?autoplay=1

I'm getting 403 errors watching videos.

Sonic_Academy 2021-06-13 07:30:20 UTC #2

This should be working on PC/Mac

There is still an existing issue on mobile - working on it!

lunarsolar 2021-06-13 07:46:54 UTC #3

Hi folks, I have a problem watching tutorials, my screen is green and nothing works on my pc, notebook or mobile device, Thank´s forward!

dvdmeer 2021-06-13 08:02:48 UTC #4

Same here. I also get 403 errors. I am using Windows 10 and Mozilla Firefox (latest version). Yesterday everything worked fine and today no videos work anymore.

Steved 2021-06-13 09:40:58 UTC #5

Same here,keep getting media offline messages on iPhone and Mac??

Henkka 2021-06-13 10:03:16 UTC #6

I do have the same issue - media is offline. I cannot continue watching Mia Lauren’s tutorial on iPad.

Tekalight 2021-06-13 10:13:41 UTC #7

@dvdmeer @Steved @Henkka

Yes, we're aware of this issue and S.A staff is still working on it to get things back to normal.
Sorry for the inconvenience and thanks again for reporting this, we'll keep you updated about this one.

PS : No need to email customer service or open a support ticket for this at this point, they already know about this issue. Thank you for your patience & understanding guys

Tekalight 2021-06-13 17:58:20 UTC #9

This issue has now been fixed and you should be able to watch the tutorials videos again on both PC/MAC as well as from Mobile Devices.

Tekalight 2021-06-14 10:25:33 UTC #10