Subscriber - but cant d/l files - is there an upgrade option?

Support & Feedback Subscriber Support
1

Guys - I am a subscriber but note that you may have changed the subscriber benefits - now I can’t d/l files and resources for the vids - is there an option for me to upgrade my subscription?



Hope I haven’t missed a post about this but not been back in a while.



Also - it might be nice for future enhancement if you have the subscription type noted in the My Account section after logging into the site. I forget what I paid and what type of subs I have.



Rakk


2

How to Make Electro House with Ableton



Several videos not working - links not found. Any chance you could take a look at this?



Ta



Rakk

3

Hi could you let me know which links you where have probs with.



Also all pre new site subscribers should be upgraded to subscriber plus (course downloads)



if you should be subscriber plus and arnt getting downloads give us the details in the customer service enquiry form under contacts



cheers



phil

4

Thanks Phil



Will follow links for subs problem.



Re: Lessons not working in the electro Ableton tuts:



On first login this morning all vids seemed to work so I got through to lesson 5 which took a little while to get through - but Yay! progress.



Auto logout then happens and I log back in directly on the page using longin box top right, and then I can see the links to the vids but only PLAY first three vids - the other vids give stream error



So I log back in again for a second time but this time I can’t view any sub vids links on that specific tut.



Gonna experiment to see what happens on other tuts to negate this being tut-specific



I will try anything you want - am online now and happy to bug report for ya.



Cheers



Rakk


5

Phil



This problem is VERY strange: due to some form of timeout on the login and also expiry of privelidges to the files once viewed…



I worked through lessons 5,6,7 in that order


  • then wanted to review something from lesson 5 again and got the message “200, stream not found…” etc


  • so I thought - let’s just go straight for lesson 8 then: That worked fine - so it seems that once viewed a lesson cannot be re-viewed in one session.



    I then quickly checked lessons 9 through 13 - they all booted and viewed.



    I then went back to lesson 5 - same problem - “200, stream not found…”



    If I log completely out of the site - clear my cache and history I might get back to be able to view lesson 5 - going to do that now and update this post.
6

ok so - I relogged, cleared cache in browser and tried to play lesson 5 - works fine. Then viewed lesson 8 in realtime, then tried to view 5 again and exact same symptom - “200” error.



Hope you can sort this out guys.



Rakk.

7

And also - Lesson 6 is the same as lesson 5 so we dont get the bass fall sequence - can you replace with the right lesson?

8

im a subscriber plus and i couldnt d/l videos of HOW TO SOUND LIKE FIDGET HOUSE

how to download it?

9

the 200 stream error has been fixed.



re: fidget house resources, i checked your account and confirm that you are subscriber plus. have checked the resources link and everything is fine.

can you please retry downloading this. and refreshing the page once you get to that point