Subscription issues, help asap

Hello, I bought an annual subscription and according to this newsletter:





“In our continued efforts to improve the Sonic Academy website we have have renamed our current Subscription Packages to be more relevant to our Subscribers.



All users on the Quarterly Subscription are now on the “Web Pass Silver” package.



All users that have purchased an Annual Subscription are now on the “Web Pass Gold” package.”




I wanted to check out the discounts and stuff, but couldn’t since my account says:



User Status: Web Pass Silver



I’m sure this was a misunderstanding and my account will be set up properly asap.

Try emailing customerservices@sonicacademy.com

[quote]djzmo (30/10/2010)[hr]Hello, I bought an annual subscription and according to this newsletter:





“In our continued efforts to improve the Sonic Academy website we have have renamed our current Subscription Packages to be more relevant to our Subscribers.



All users on the Quarterly Subscription are now on the “Web Pass Silver” package.



All users that have purchased an Annual Subscription are now on the “Web Pass Gold” package.”




I wanted to check out the discounts and stuff, but couldn’t since my account says:



User Status: Web Pass Silver



I’m sure this was a misunderstanding and my account will be set up properly asap.[/quote]





sorted !

apologies, a few slipped through the net!

cool, thx :cool:.

I have a question about upgrading to the Gold membership.



I just subscribed with a Silver membership a couple of weeks ago to get access to the only trance tutorial I was interested in. However, now I find myself using more and more of the site and watching many other tutorials–is it possible to upgrade to the annual Gold membership?



How does that work?



I mean, do I have to wait until the end of the quarter, or can I pay the difference now?

[quote]lattetown (27/01/2011)[hr]I have a question about upgrading to the Gold membership.



I just subscribed with a Silver membership a couple of weeks ago to get access to the only trance tutorial I was interested in. However, now I find myself using more and more of the site and watching many other tutorials–is it possible to upgrade to the annual Gold membership?



How does that work?



I mean, do I have to wait until the end of the quarter, or can I pay the difference now?[/quote]



we currently don’t have an upgrade price (we may introduce one in the future)

the only way to do it is to either wait until the end of your quarter and upgrade, or if you upgrade now and email me at customerservice@sonicacademy.com i will add the remaining months to your account

Well that doesn’t sound like a bad deal.



Just so I understand, if my silver pass ends mid April 2011 and I buy an additional gold pass, then my gold account will be paid through mid April 2012?