Unable to watch tutorials on iPad (4th Generation)

Support & Feedback Technical Support
1

Hi guys,

I’m experiencing an issue where I am unable to watch the tutorials on my iPad (4th Generation), running iOS 10.3.3.

I am able to play these fine on my MacBook Pro or iPhone, only the iPad causing issues.

Any video I select will load for a few seconds then freeze.

Any ideas please?

Thanks,

Bryan

2

certain older models are showing weird playback issues - we had this the other day, but now appears to play fine, can you confirm whether you still have the issue?

3

Hi Bryan, I checked this again but still seeing the issue.

Have tried clearing the safari browser cache etc but no joy.

4

Works fine on iPhone but I’m having same issues on iPad. Loads for a few seconds (basically intro) then freezes. Any ideas why this is or how to fix it. As I said iPhone 7 works fine.

5

I am also having this issue.

6

Hi there

we are currently investigating the issue related to ios 10.3.3 devices with our video provider