HI,
I get this message whenever I try to view a lesson.
Sorry
Because of its privacy settings, this video cannot be played here.
Please can you advise what I need to do to view lessons
Thanks,
Karl
- If you’re receiving this specific error message, then please check your system and web browser settings
→ Too much restrictive settings in your web browser or Internet security software or anti-viruses can trigger this error.
→ You might want to try to use a different web browser as well as cleaning your Internet caches ( restarting both your Internet Router & Computer can help with this ) to check if that resolves the issue.
- Bitdefender is particularly known for causing issue.
Regarding Bitdefender :
We use domain level privacy on our videos with Vimeo and it seems it is a known issue with Bitdefender not playing nice with that setting.
The only solution currently available is to add an exception in the anti tracking for our website.
- Open your web browser.
- Click the Anti-Tracker icon next to the search bar.
- Click the settings icon in the upper-right corner.
- If you are on the website you want to add to exceptions, click Add current website to the list.
Hope this helps !