I am sure I bought 3 month plan but you charged me for whole year! I want my money back!
Hi there @3dc
Maybe you’ve done this already, but best is to shoot an email to support for this and let them know your Order number and account Username
I did but no reply so far.
There was the weekend, no worry : support will get back to you soon
Can you guys please expedite this process please?
Take 32.51€ for quarterly subscription and give me back the difference.
If this issue is not resolved soon I will have to contact PayPal and ask for refund. I will also have to inform music community about this incident.
Please don’t make me do this. I came here to learn music production, not this.
We’ve replied to your email from support now.
- You were charged correctly for this purchase.
This is not a mistake on our end with the billing, you selected the wrong plan and mistakenly purchased a Yearly plan instead of a Quarterly plan
- Sorry for the inconvenience, but we can’t amend this plan on our end.
There’s a couple of steps you need to take on your end to solve this :
1 - Login into your account holding your subscription.
2 - Navigate to your My Account/Subscriptions area and from there please CANCEL your Yearly plan.
3 - Navigate to the Subscription page and please purchase a new Quarterly Plan.
Thank you for letting us know once you’ve done this and sales will then be able to refund this mistakenly purchased Yearly plan for you.
I bought a quarterly subscription as advised. Hopefully this will resolve this mistake.
Thanks for kind help.
Thanks for your prompt reply, pushing this Yearly plan refund request to sales for you now.
Should be all sorted soon. We will send you a new email from support once the refund has been sent.
I hope you guys did not forget about my refund.
Thank you for refund.